At Pompa88, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and policies we have in place to help every Malaysian player stay in control and play responsibly.
For the vast majority of players — from Kuala Lumpur to Penang, from Johor Bahru to Shah Alam — gambling is exactly what it should be: a form of entertainment. Placing a RM20 bet on an EPL weekend fixture, spending an hour at a live baccarat table, or spinning a few rounds on a slot game after work is recreational, low-risk play. That's the experience Pompa88 is designed to support.
But we also know that for some people, gambling can shift from entertainment into something harder to manage. Problem gambling can develop gradually, and the signs are not always obvious to the person experiencing them. Pompa88 takes this reality seriously — and our responsible gambling framework exists precisely for this reason.
Responsible gambling at Pompa88 means three things: giving players the tools to stay in control, giving support to those who need it, and enforcing strict policies — including our21+ age requirement — that protect vulnerable individuals from harm in the first place. None of this is optional or aspirational. It is built into how Pompa88 operates.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to take a break or speak with someone.
Every Pompa88 member has access to these tools directly from their account settings — no waiting, no approval process required. You are always in control.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are processed until the period resets. Lowering a limit takes effect immediately; increases are subject to a 72-hour cooling-off period to prevent impulsive decisions.
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. When your loss limit is reached, access to real-money games is temporarily suspended for the remainder of that period. A practical guardrail against unplanned overspending.
Set a maximum session duration after which you are automatically logged out. You can also enable periodic session reminders that display a pop-up showing how long you have been active — a simple but effective nudge to take regular breaks.
Take a structured break of24 hours, 7 days, or 30 days. During a cooling-off period, your account remains accessible for withdrawal purposes but real-money gaming and deposits are disabled. No games, no pressure — just space to reset.
Request a temporary (3, 6, or 12 months) or permanent self-exclusion from Pompa88. During the exclusion period, your account is fully suspended — no deposits, no gaming, no promotional communications. Permanent exclusions cannot be reversed. Available immediately on request.
Enable real-time notifications that appear at set intervals during active gaming sessions, displaying your net win/loss position and total session time. Designed to give you an objective view of your session in the moment — not just in hindsight.
All responsible gambling tools are accessible directly from your Pompa88 account — no phone calls, no waiting for approval. Here's the process for any of the tools listed above:
Access your Pompa88 account from your device — mobile browser or desktop. All responsible gambling settings are available on both.
Go to your profile menu and select "Responsible Gambling" or "Account Limits" from the settings panel.
Select from deposit limits, loss limits, session time limits, cooling-off periods, reality check intervals, or self-exclusion.
Enter your chosen limit value or exclusion duration. Reductions and exclusions take effect immediately. Increases to limits are subject to a mandatory 72-hour review period.
If you prefer, our 24/7 support team can activate any limit or exclusion on your behalf via live chat. Average response time is 3–5 minutes. Support is available in English, Bahasa Melayu, and Mandarin.
Problem gambling rarely announces itself clearly. It tends to develop gradually, and the behavioural changes can be subtle. Here are the most common signs to watch for — in yourself or in someone you care about.
If you are concerned about your gambling or that of someone close to you, the following organisations provide confidential, professional support. All services listed below are available at no cost.
Malaysia's national welfare hotline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day for counseling and crisis support — including gambling-related concerns. Free call from any Malaysian number.
GamCare is one of the leading international providers of information, advice, and support for people affected by problem gambling. Their online resources and helpline are accessible to players in Malaysia seeking guidance on responsible play and recovery.
Malaysia's primary psychiatric hospital, located in Perak. Providespatient and outpatient treatment for behavioural addictions including problem gambling. Referals can be arranged through your local government clinic (klinik kesihatan) or hospital.
Our own support team is your first point of contact. Available around the clock in English, Bahasa Melayu, and Mandarin. We can activate limits, initiate self-exclusion, and refer you to professional external resources. Confidential and non-judgmental.
These are not optional commitments. They are embedded in how Pompa88 operates — from the technology we build to the way our support team is trained.
All new Members are required to complete identity verification (KYC) before making withdrawals, and age verification is a core component of this process. Accounts found to belong to persons under 21 are closed immediately and balances returned. We work with family access controls and parental advisory resources to support households with minors.
All Pompa88 customer support staff complete responsible gambling training before handling Member interactions. They are trained to recognise signs of problem gambling in support conversations and to respond with appropriate signposting — without judgment, and with sensitivity to the cultural context of our Malaysian player base.
Pompa88 does not offer credit, loans, or payment instalments as a means of funding gambling accounts. All deposits must come from funds the player personally owns. We do not partner with credit providers specifically for gambling finance purposes, and we do not accept deposits that are identifiably sourced from payday loans or high-interest credit.
Our platform monitors for behavioural patterns associated with problem gambling — including sudden increases in deposit frequency, session durations outside of historical norms, and repeated loss-chasing sequences. Where these patterns are detected, our team may proactively reach out to the Member to offer support and responsible gambling information.
Pompa88 does not target promotional materials at vulnerable individuals or at audiences that include minors. Our marketing communications include responsible gambling messaging and age restriction notices on all materials. We do not make misleading claims about the likelihood of winning or the financial returns from gambling.
When a Member requests permanent self-exclusion, that request is honored without question and cannot be reversed at the Member's later request. Pompa88 maintains an internal exclusion register and cross-references new registrations against it. Permanent exclusion is the most serious responsible gambling measure available, and we treat it accordingly.
The majority of Pompa88's Malaysian members play responsibly and enjoy the platform without any issues. These habits keep it that way — and they are worth internalising whether you are a new player or a long-time member.
Pompa88 is here to provide an enjoyable gaming experience — not to cause harm. If you need help activating any responsible gambling tools, want to speak with our team about concern, or simply want to set a limit before your next session, we are here 24/7. For players aged 21 and above only.